Terms & Conditions

Waste Removal Solutions Ltd (“we”, “us”, “our”) is a waste collection and rubbish clearance company based in Aylesbury, Buckinghamshire. We are a registered waste carrier with the Environment Agency (registration CBDU370542) and are SafeContractor approved. You can reach us on 01296 506089 or at info@wasteremovalsolutions.co.uk.

Prices shown on our online calculator are based on the volume of waste and any additional chargeable items you select. A booking request is an offer to purchase our services; a contract is formed only once we confirm your collection with you.

All quotes assume clear and safe access to the waste. If the volume, weight or type of waste on arrival differs from what was booked, we may adjust the price to reflect the actual work required. We will always confirm any change with you before proceeding.

Our rubbish clearance starts from £84 and is priced on the space your waste occupies on the vehicle, with all labour and disposal included unless stated otherwise. Additional items such as mattresses, fridge/freezers, sofas, tyres and TVs/monitors carry a surcharge as shown at the time of booking.

Payment is taken in full at the time of booking through our secure online checkout. Card payments are processed by Stripe; we do not see or store your full card details. Your collection is confirmed once payment has been successfully received. All prices include VAT where applicable.

Approved trade account customers are billed at their agreed trade rates and may be offered alternative payment arrangements in writing.

For safety and legal reasons we cannot accept certain items, including asbestos, paint and paint cans (unless empty), liquid chemicals or solvents, car batteries, clinical or biological waste, fire extinguishers, gas bottles, and oils or petrol. If you are unsure about an item, please contact us before booking.

By confirming your booking you declare that your waste does not contain any prohibited items. Where prohibited items are presented, we reserve the right to refuse collection of those items.

You agree to provide safe and lawful access to the waste and to ensure the items are ready for collection at the agreed time. You remain responsible for obtaining any necessary permissions where waste is located on land you do not own or control.

As payment is taken at the time of booking, cancellations are handled as follows. You can request a cancellation at any time before your collection from your online account or by contacting the office. Where a booking is cancelled, an administration fee of £39 applies and the balance is refunded to your original payment method. Rescheduling to a new date is free of charge where reasonable notice is given.

If we cancel or are unable to complete your collection due to circumstances within our control, you will receive a full refund with no administration fee. We may also reschedule due to circumstances beyond our control, such as adverse weather or vehicle issues, and will offer you the earliest alternative or a full refund.

Refunds are processed by our office to your original card via Stripe and typically appear within 5–10 business days. Full details are set out in our Cancellations & Refunds Policy.

As a licensed waste carrier we transfer, recycle and dispose of your waste responsibly and in line with our environmental obligations, diverting as much as possible away from landfill. On request we can provide a waste transfer note as evidence of lawful disposal.

Once waste has been collected it becomes our responsibility to dispose of it correctly. We are not able to return items once they have been removed, so please check that nothing of value is included before collection.

We take care when carrying out clearances, but we are not liable for pre-existing damage or for damage arising from restricted access, unsafe conditions, or items concealed within the waste. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded by law.

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these terms, please contact us on 01296 506089 or email info@wasteremovalsolutions.co.uk.