Privacy Policy

Waste Removal Solutions Ltd is the data controller responsible for your personal data. We are based in Aylesbury, Buckinghamshire. For any privacy queries, contact us on 01296 506089 or at info@wasteremovalsolutions.co.uk.

When you request a quote or book a collection, we may collect:

• Your name, email address, telephone number and collection address or postcode.
• Details of the waste, your chosen load size and any additional items.
• Any photographs of the items you choose to upload.
• Any notes or messages you send us via our forms, email or phone.

We use your personal data to:

• Provide quotes and arrange and carry out your rubbish collection.
• Contact you to confirm bookings and discuss your requirements.
• Take payment and keep records for accounting and legal purposes.
• Meet our waste carrier duty-of-care and record-keeping obligations.
• Respond to your enquiries and improve our services.

We process your data to perform our contract with you (fulfilling your booking), to comply with our legal obligations (such as waste transfer records and tax), and on the basis of our legitimate interests in operating and improving our business. Where required, we rely on your consent, which you may withdraw at any time.

Booking and enquiry details are stored securely in our database, and any photos you upload are held in secure, access-controlled storage. Access is restricted to authorised staff only. We keep your data only for as long as necessary to provide our services and to meet our legal and accounting obligations, after which it is securely deleted.

We do not sell your personal data. We may share it with trusted service providers who help us operate our website and business (for example hosting, database, file storage and email delivery providers), and with authorities or regulators where required by law. These providers process data on our behalf under appropriate agreements.

We use essential cookies that are always on so our website functions correctly and securely. With your consent, we also use analytics cookies to understand how visitors use the site so we can improve it — these are only set after you choose “Accept all” on our cookie banner.

When you first visit, we show a cookie banner where you can choose “Accept all” or “Essential only”. We remember your choice on your device so we do not ask again on every visit. To change your choice, clear your browser's site data for this website and the banner will appear again. We do not use cookies to track you across other websites.

Under UK data protection law you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data where there is no legal reason to keep it.
• Object to or restrict how we process your data.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at info@wasteremovalsolutions.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.